We respect your right to access your own health information. You will be required to confirm your identity with us before we can provide you access. We reserve the right to charge a nominal fee for such a request.
We may ask you to put your request in writing. If we cannot give you access, we will tell you within 30 days if at all possible and tell you the reason, as best we can, as to why we cannot give you access.
If you believe there is a mistake in the information, you have the right to ask for it to be corrected. This applies to factual information and not to any professional opinions we may have formed. We may ask you to provide documentation that our files are wrong. Where we agree that this information is incorrect, we will make the correction and notify anyone to whom we sent this information. If we do not agree that there has been a mistake made, we will still agree to include in our file a brief statement from you on the point and we will forward that statement to anyone else who received the information.
We will investigate any complaints about our privacy practices and take appropriate measures to resolve such complaints. We will inform you of the outcome.
Our Privacy Officer can be reached at 613-584-1266 ext. 150 or by e-mail at email@example.com.