Providing Feedback - Patient Relations Process

Our Mission is to Provide an Exceptional Health Care Experience to all who use our services.  We know that we always try to reach this challenging target – and we suspect that we often get there – but we also know that we will fall short from time to time.  

Client or patient feedback is one of the best ways for our team to understand what is working well – and what could work better – in our efforts to achieve our mission statement.  We welcome your messages about where we have succeeded – and where we need to do better.

Consistent with our Statement of Patient Rights and Responsibilities, Deep River and District Hospital recognizes and supports the rights of patients and clients to freely communicate their healthcare experiences within our Hospital to us without fear of consequence.   Hospital Leaders and staff will react promptly, courteously and considerately to positive or negative feedback received by them in the course of their hospital duties and in relation to their hospital responsibilities.

All verbal complaints or suggestions will be documented by the receiving staff member and provided to the appropriate member of the leadership team for assessment and action.

All written complaints will be forwarded to the appropriate executive and the Chief Executive Officer for review and action.

All verbal and written complaints will be appropriately acknowledged and responded to in a timely manner and a summary will be reviewed quarterly with the quality committee of the organization and the Board.