The Patient and Family Advisory Council serves in an advisory capacity providing feedback and input related to the experience of patients and their families at the North Renfrew Health Campus (which includes the Deep River and District Hospital, the Four Seasons Lodge, the Family Health Team and the Physiotherapy Centre). Members of the Council are encouraged to share ideas on how to improve the patient experience, advise on strategies to enhance partnerships with patients, family members and caregivers, as well as provide input into the annual Quality Improvement Plan. The volunteer members of the Council meet an average of four times a year.
Over the 2017-2018 year, the Council accomplished a number of goals that they established for themselves. For example, the Council provided recommendations regarding visiting hours, as well as patient rights and responsibilities. The Council also provided input into the development of the 2018-2019 Quality Improvement Plan as well as the changes that took place in the Emergency Department waiting area to accommodate upgrades in the triage workflow process. Patient advisors provided input on the patient experience in terms of wayfinding and communication in the Emergency Department. One patient advisor also sat on the Accessibility Committee and helped provide input into the development of the 3-year Accessibility Plan for the organization.
The Council has already set a number of goals to work on during the 2018-2019 fiscal year. When they begin meeting again in the fall, the Council will be providing input into the 2019-2020 Quality Improvement Plan, the patient care environment, as well as patient education and safety. Council members also plan to further integrate into existing committees in the Hospital.
The Patient and Family Advisory Council is looking to grow their membership this fall to further integrate and share the patient voice throughout the organization. If you are interested in keeping the patient experience central to all who help make every patients experience exceptional, we would love to hear from you. To serve as a volunteer Member of the Patient and Family Advisory Council, please submit your expression of interest to Amy Joyce by email at firstname.lastname@example.org or by phone at 613-584-3333 x 7100.