Deep River and District Hospital Patient Satisfaction Among Highest in Province


The results are in, and the Deep River and District Hospital (DRDH) continues to demonstrate high levels of patient satisfaction, well above the provincial and Champlain LHIN averages for the 2017-2018 year.

Patients who have been admitted to hospital, or have visited the Emergency Department, are randomly selected through National Research Corporation Health (NRC Health) to receive a standardized survey to provide feedback regarding the care that they received. Standardized patient experience surveys and measures are utilized across Ontario to support consistent measurement and benchmarking of care provided in emergency and inpatient care units.

DRDH has demonstrated consistently high levels of patient satisfaction, and continues to remain above provincial and Champlain LHIN averages in overall performance, as well as in several key indicators in the 2017-2018 fiscal year. For example, the survey indicates that ninety percent of patients “would recommend” DRDH, compared to the provincial average where only sixty-five percent of people “would recommend” the hospital they visited. Further, DRDH received an “overall rating” score of seventy-five percent, compared to the provincial average of fifty-five percent. Both of these indicators improved in 2017-2018 from the already high scores received the previous year.

Janna Hotson, Chief Nursing Executive, says the results are a credit to the efforts of all care providers and all departments in the hospital that come into contact with patients and help facilitate patient care.

“These results rank us above the Ontario and Champlain LHIN averages and highlight our outstanding performance from the patient’s perspective”, says Hotson. “It is because of the dedication and hard work of all staff, physicians, and volunteers that our patients provide such positive feedback about their care experience year after year.”

“Measuring our patients’ experience in the health care system is extremely important to us,” adds Chief Executive Officer, Richard Bedard. “Listening to patients and their families is one of the most important ways we can better understand their needs and preferences, and help us to ensure an excellent, compassionate health care experience, every time”.