The Deep River and District Hospital, Four Seasons Lodge, and North Renfrew Family Health Team are turning to our communities to provide insight on patient and resident needs in relation to the ongoing COVID-19 pandemic, and beyond. The Patient and Family Advisory Council is inviting new members to share their ideas, and to do so safely from the comfort of home.
The Patient and Family Advisory Council serves in an advisory capacity, providing feedback and input related to the experience of patients, residents, and their families at the Hospital, Four Seasons Lodge, and Family Health Team. Members of the Council share ideas on how to improve the patient / resident experience, advise on strategies to enhance partnerships with patients, residents, family members, and caregivers, as well as provide input into the annual Quality Improvement Plan.
Over the last year, the Council accomplished a number of goals, including providing recommendations on communications systems in the care environment, as well as input into education and safety information. The Council also assisted in the development of the 2020-2021 Quality Improvement Plan, and helped the organization prepare for the accreditation process.
Advisors act as advocates for the patient / resident and person-centered healthcare in the community, while understanding how to become an active participant in their own healthcare and provide critical guidance to support the delivery of quality services.
“Patients, residents, and families are at the center of their care, and we as caregivers are part of their experience. Providing care as a clinician or healthcare organization is not the same as the experience of patients, residents, and families. To better understand the experience of receiving care and improve on it, both perspectives are needed,” shared Janna Hotson, Vice President of Clinical Services and Co-Chair of The Patient and Family Advisory Council. “Patient and Family Advisors provide a key perspective on the experience of healthcare, and through sharing their unique perspectives and input, they help to improve the next patient, resident, or family member’s journey”.
For the 2020-2021 year, the Council has determined that their main goal will be to provide insight into community, patient, and resident needs in relation to the COVID-19 pandemic. In order to provide this insight, the Council is hoping to have representation from a diverse group who represent the various communities served by the organization.
The volunteer members of the Council serve for a three-year renewable term and meet an average of four times a year. In order to reduce possible transmission of the COVID-19 virus, meetings of the Patient and Family Advisory Council are now virtual. Joining the Council has never been more convenient, as Members can now participate and share their ideas safely from the comfort of home.
The Patient and Family Advisory Council is seeking new members to share the patient and resident voice throughout the organization. To serve as a volunteer Member of the Patient and Family Advisory Council, please submit your expression of interest to Amy Joyce by email at firstname.lastname@example.org or by phone at 613-584-3333 x 7100.