Feedback & Patient Relations Process
We value your voice. Whether you received care at Deep River & District Hospital, Four Seasons Lodge long-term care home, or the North Renfrew Family Health Team, your feedback helps us recognize what we’re doing well and identify areas for improvement.
We welcome all compliments, comments, suggestions, and concerns. Hearing from you helps us enhance the experience for patients, residents, families, and visitors across our organization.
We appreciate you taking the time to share your thoughts with us. Please complete the form below to tell us about your experience. Your feedback helps us continue to improve the care and services we provide. If you include your contact information, we will do our best to acknowledge your message within five business days.
Patient Experience Surveys
Excellent, compassionate care starts with listening. Our digital surveys give patients a simple way to tell us how we’re doing.
Through a partnership with Qualtrics, we offer a secure, user-friendly survey tool that allows patients to share their experience confidentially and anonymously. Patients who visit our hospital’s Emergency Department or are discharged from the Inpatient Unit receive an email invitation to complete the survey after their visit. It can be filled out anytime, from anywhere, in just a few minutes.
Each response helps us better understand what’s working well and where we can improve. We’re grateful to all who take the time to share their feedback.
Frequently Asked Questions (FAQ)
We collect email addresses to send patients a patient experience survey following their visit or admission. Email addresses may also be collected for those who choose to sign up for MyChart, our secure online patient portal.
Yes. With your verbal consent to the Registration Clerk, a family member or caregiver may provide their email address on your behalf. Please note, the survey is intended for you, the patient, to complete.
Surveys are typically sent by email one to two days after your visit or discharge.
No. Your responses are confidential. They are combined with other patient responses in a report shared with the hospital in aggregate form. Your identity will not be linked to your feedback.
Your feedback helps us better understand the care you received and identify opportunities to improve. Survey results will help inform and improve person-centred care across the hospital as well as the delivery of services. These surveys are confidential, and your personal information will not be shared.
No. After you complete a survey, your name is removed from the invitation list to prevent receiving multiple surveys within a three-month period.
The survey will be sent by email from Deep River & District Health. Please check your inbox (and junk folder) for a message with this sender name.
No. Patient contact information is only shared between Deep River & District Health and Qualtrics, the trusted third-party provider administering the survey on our behalf. Both organizations fully comply with federal and provincial privacy laws governing the protection of personal health information.