Whether you’re coming to Deep River & District Hospital for a scheduled appointment, diagnostic testing, or outpatient care, planning ahead can help make your visit more efficient and ensure you have everything you need. Below are a few important reminders to help you prepare.
What to Bring
Please bring the following to your hospital appointment:
- Your valid provincial health card A current list of all medications (including prescriptions, over-the-counter drugs, and supplements)
- A list of any questions or concerns you’d like to discuss
Note: If your provincial health card has expired, please renew it before your appointment by visiting a ServiceOntario office or ServiceOntario.ca. Once you have your new provincial health card, contact our registration team so we can update your records.
Appointment Etiquette
We’re committed to delivering respectful, timely care for all patients. Please keep the following guidelines in mind:
- Arrival time: Arrive 10 minutes early to allow time for check-in and any last-minute updates to your information.
- Paperwork: If you’ve been asked to complete forms, please bring them with you and inform registration staff when booking. Some forms may involve a fee; our team can provide details in advance.
- Cancellations: If you can’t make your appointment, please provide at least 24 hours’ notice so we can offer the spot to someone else.
- Respectful environment: We are committed to providing a safe and inclusive space. Aggressive or inappropriate behaviour will not be tolerated.
- Scent-free policy: To help maintain a comfortable and safe environment for all patients, staff, and visitors — especially those with scent sensitivities or allergies — we kindly ask that you avoid wearing perfume, cologne, or other scented products to your appointment.
Virtual Appointments
Some appointments may be scheduled by phone or video call, when appropriate. Here’s how to prepare:
- Phone appointments: Make sure your phone is charged and nearby at the time of your appointment. Your provider will call you as close to the scheduled time as possible. Note that the call may appear as “Unknown Caller” or “No Caller ID”.
- Video appointments: If your appointment is by video, you’ll be sent a secure link in advance. Please ensure you have a reliable internet connection and a quiet, private space.
If you miss your virtual appointment, you will need to call our registration team to rebook.
Special Considerations
We strive to make your visit comfortable and accessible. Please let us know ahead of time if you:
- Require mobility support (e.g., wheelchair access)
- Require interpretation support (e.g., language or ASL services)
- Have any sensory sensitivities or other needs that we can accommodate
For more details on visiting, parking, and getting to Deep River & District Hospital, please review our visiting and parking information.