At Four Seasons Lodge Long-Term Care Home, we are dedicated to providing safe, compassionate, person-centred care that supports the dignity, comfort, and well-being of every resident.
As part of our commitment to quality, we track and evaluate key performance indicators that help us assess how well we are meeting the needs of our residents and their families.
By sharing this information, we aim to be transparent about our performance and accountable in our pursuit of continuous improvement. These indicators reflect critical aspects of long-term care, such as resident satisfaction and inspection findings, and help guide our efforts to enhance resident’s experience each day.
Below, you’ll find important measures that highlight our progress and the areas where we’re focusing our quality improvement efforts.
Resident Satisfaction Surveys
Resident satisfaction surveys provide important insight into how residents and their families feel about their experience at Four Seasons Lodge. These surveys cover topics such as care quality, meals, cleanliness, safety, and overall satisfaction. Feedback from these surveys helps inform our planning and drive improvements that matter most to residents and their loved ones.
Long-Term Care Continuous Quality Improvement Reports
As part of our ongoing commitment to excellence, Four Seasons Lodge participates in the development and monitoring of Continuous Quality Improvement (CQI) Reports. These reports track progress on quality initiatives, safety indicators, and service enhancements.
2023-2024 LTC-CQI Report
2024-2025 LTC-CQI Report
Ministry of Long-Term Care Inspection Reports
The Ministry of Long-Term Care conducts regular inspections of long-term care homes in Ontario to ensure compliance with provincial standards. These inspection reports include information on any findings, corrective actions, and follow-up required. Four Seasons Lodge is committed to transparency and accountability, and we use the results of these inspections to enhance our policies, procedures, and team member education.
2023-07-MLTC Inspection
2024-05-MLTC Inspection EN
2024-05-MLTC Inspection FR
2024-07-MLTC Inspection EN
2024-07-MLTC Inspection FR
2025-04-MLTC Inspection EN
Emergency Plans
Four Seasons Lodge maintains comprehensive emergency preparedness plans to ensure the safety and well-being of residents, team members, and visitors in the event of an emergency. These plans are reviewed and updated regularly and include protocols for fire safety, natural disasters, and other critical incidents.
Incident Management System (IMS) Policy
Emergency Operations Centre (EOC) Policy
Fire Watch Policy
Code Black – Bomb Threat / Suspicious Package Policy
Code Blue – Cardiac Arrest or Medical Emergency Policy
Code Brown – Internal Spill Policy
Code Green – Evacuation Plan Policy
Code Grey – Infrastructure Failure Policy
Code Orange – External Disaster Policy
Code Purple – Hostage Taking Policy
Code Red – Fire Safety Plan Policy
Code Silver – Person with a Weapon Policy
Code White – Violent Situation Policy
Code Yellow – Missing Person Policy
Additional Plans & Reports
As part of Deep River & District Health, Four Seasons Lodge contributes to and benefits from a system-wide approach to quality and performance. Our annual report provides an overview of corporate initiatives, accomplishments, and quality outcomes across the organization.
Corporate Accountability
To learn more about how we uphold the highest standards in quality, safety, and organizational accountability, including our Quality Improvement Plan, Patient Safety Plan, and other strategic initiatives, please visit the DRDH Corporate Accountability page.