Novel Coronavirus COVID-19 Information and Resources


For information on Novel Coronavirus (COVID-19) please visit the Renfrew County and District Health Unit website by clicking here, or visit the Government of Ontario's COVID-19 website by clicking here.


Public Health Ontario has a number of helpful resources and fact sheets:



Our individual responsibility at this time is to minimize the spread of the virus and the impending impact on our healthcare system. We urge you to wash your hands and stay home. The more successful we are at social distancing as a community, the better chance we have at minimizing the impact of COVID-19.


For an article on the COVID-19 virus writtten by members of the Microbiology/Virology team at the Eastern Ontario Regional Laboratory Association (EORLA), click here. 


Renfrew County Virtual Triage and Assessment Centre

What is the Renfrew County Virtual Triage and Assessment Centre?

The Renfrew County Virtual Triage and Assessment Centre (RC VTAC) is a new pandemic healthcare service to reduce the demand on Emergency Departments and provide Renfrew County residents, who do not have a family physician or cannot access their family physician, with the appropriate level of care when they have any health concern (including concerns related to COVID-19).


Who can access it?

Any Renfrew County resident who has a health concern (including concerns related to COVID-19) and does not have a family physician or cannot access their family physician.


How can I access the Centre?

      Call 1-844-727-6404

      Have your OHIP card ready

      A medical receptionist will take your details and arrange for a physician or nurse practitioner to contact you via telephone.


How does the Centre provide care?

The RC VTAC is a virtual solution that allows nurse practitioners, physicians and/or community paramedics to assess and manage health concerns in multiple ways depending on a person’s needs.


This includes:

      Phone appointments

      Video appointments

      In-home assessments and diagnostic testing by community paramedics

      Remote monitoring and alerting and if necessary, escalation to a designated team of physicians and allied health professionals for the management of patients with COVID-19

      Referral to other services including mental health support


Where can I learn more?

Visit www.rcvtac.ca


Renfrew County Virtual Triage and Assessment Centre graphic



  • Volunteers are not permitted at this time. 



  • All individuals entering the organization must enter through the Emergency Department entrance and screening station.


Universal Masking in Effect

  • Effective May 14, universal masking is in effect at the Deep River and District Hospital and North Renfrew Family Health Team. The enhanced protection measure means that all staff, patients, visitors, and persons in the building will be required to wear a mask at all times.
  • All persons entering the organization will be screened as before, however, they will now be provided with a mask to wear for the duration of their stay. 

  • Individuals are encouraged to wear their own mask from home to conserve personal protective equipment (PPE) for use by health care workers at higher risk. 

  • A mask will be provided to any individual who does not have one at the point of entry, or who requires a higher level of protection than the mask they arrive in.


Suspended or Limited Services 

Non-essential services are gradually being resumed, in line with provincial and regional direction. A focus on critical functions and providing care through virtual or telephone visits will remain the priority at this time.


Suspended services include:

  • Outpatint Physiotherapy
  • Evening and weekend Ultrasound
  • Bone Mineral Density Screening
  • Volunteer programming including the Gift Shop
  • Outpatient Programming such as Speech Language Therapy and Smoking Cessation

Services that are being reduced, or offered through alternative formats, include:

  • Diabetes Care
  • Telemedicine / OTN
  • Primary Care (North Renfrew Family Health Team)


Services being offered by appointment only include:

  • Effective March 31, 2020 the Diagnostic Imaging Department will only be doing out-patient X-Rays and ultrasounds by appointment Monday – Friday. Family Doctors or Nurse Practitioners will fax requisitions to the Diagnostic Imaging Department, who will then call patients to schedule an appointment. 


  • Effective June 6, the mammorgraphy and Ontario Breast Screening Program will start offering services that may have been dealyed due to the pandemic. New referrals are being accepted, and patients that are due for a mammogram are encouraged to call and make an appointment by calling 613-732-1463 and requesting that the appointment be made in Deep River.


  • The Laboratory will only be completing blood tests by appointment Monday to Friday, between the hours of 7:30 am and 11:30 am. To book your next blood work appointment at the Deep River and District Hospital, please call 613-584-3333 ext. 7850

Emergency Care 

  • The Emergency Department remains open for emergency care. 
  • We ask that you do not attend the Emergency Department unless it is a clear emergency. 
  • Patients seeking emergency care are only permitted to have one person accompany them.


Family Health Team Patients 

The Family Health Team will be doing things differently to help contain the spread of COVID-19 and keep our patients safe. Our goal is to minimize potential exposure to as many people as possible, while freeing up resources to attend to those who require urgent care. Click here to visit the Family Health Team page for more information.