North Renfrew Family Health Team
Message to Patients
ongoing COVID-19 pandemic our clinic will be doing things differently.
appointments will be virtual at this time. Effective immediately we are no
longer booking appointments for non-essential services including physical
exams, preventative care visits including pap tests, sick notes or normal test
result follow up.
To book a
Virtual Appointment or Request Prescription Renewals ONLY please click below.
You will be
prompted to complete an online secure form and we will contact you back via
preferred selected method of either telephone or e-mail.
Please note all virtual appointments will be returned on the day of your scheduled
appointment before 8:00 PM. At this time, we are accommodating most
appointments within that day if requested. Please do not call back until after
8:00 PM if you have not heard from a doctor or nurse practitioner. If you
have not received a call by 8:00 PM it is likely you missed your telephone
appointment and if still needed complete the virtual appointment booking request or call our
office back and reschedule.
we are unable to perform any in clinic procedures or appointments including
immunizations but we expect at some point in the near future to begin to
accommodate some of these essential services, with priority for child
immunizations and prenatal care. Check back for updated information. We
are keeping track of all children who are missing planned immunizations and
will also contact these families once we have a firm plan of how to deliver
this care safely.
Click here to make a VIRTUAL
APPOINTMENT BOOKING REQUEST
Click here to make a PRESCRIPTION
RENEWAL REQUEST (no appointment needed)
hours and you feel your symptoms are urgent and time sensitive but not life
threatening you may contact the Renfrew County Virtual Triage and Assessment
Centre at 1-844-727-0604. You must have your OHIP card ready. A medical
receptionist will take your details and arrange for a physician or nurse
practitioner to contact you via telephone.
The North Renfrew Family Health Team provides access to a number of primary health care services from family doctors, nurse practitioners, registered practical nurses, social workers, dietitians and other allied health professionals who work collaboratively to deliver patient-centered care. Each member of our interdisciplinary team utilizes their experience and skills so that you, the patient, receive the very best care when you need it.
What to Bring
If you are
offered an in-clinic appointment please bring your most current list of
medications, your Health Card and a list of questions for your doctor with you
to your appointment.
way to contact us for an appointment as of March 27, 2020 is to click here to make a VIRTUAL APPOINTMENT BOOKING REQUEST.
Please Note: The answering machine does not take messages.
Hours of Operation
Due to COVID-19 our waiting room is closed.
Do not present to the clinic in person unless explicitly directed by staff.
Monday through Thursday 8:30 am – 4:30 pm
Friday 8:30 am – 12:30 pm
Flu Shot Clinic
The Flu Shot Clinic is currently on hold. An update will be provided when this service returns.
Online Booking System
Renfrew Family Health Team started an online booking system as of December 31,
2019. At this time due to COVID-19 this system has been turned off and we now
request you click here to submit a VIRTUAL APPOINTMENT BOOKING REQUEST.
You will be
prompted to complete several forms and once these are complete, we will contact
you through your preferred method of either telephone or email with the date of
your appointment and any further relevant information or forms. As of March 27,
2020 we will be offering only a day for your appointment and request you be
available for telephone consultation, at your preferred phone number, until
8:00 PM on that day. A nurse practitioner or physician who works at our clinic
will call you on the allotted day. If you miss your telephone appointment we
will not be calling you back and you must re-submit a virtual appointment booking request or call our office to reschedule.
If we have
requested for you to complete any forms you must complete them before your
telephone appointment and if not, we will reschedule your appointment.
future we may be able to offer a dedicated time for this appointment but
currently this is not possible with the strain on our health care
You will be
requested to complete a virtual consent and if this consent is not completed we
will not be able to proceed with virtual care.
care at our clinic currently includes telephone consultations, the above
booking request forms as well as other communication via an online e-mail based
secure messaging platform that is compliant with current privacy legislation.
If you have further questions about your privacy please discuss with our staff.
Family Health Team Newsletters
Click here to read the Smoking Cessation Program Newsletter
Click here to read the Hypertension Management Program Newsletter