Feedback

We welcome your feedback and would like to hear from you regarding the delivery of care and service you received from our organization, which includes the Deep River and District Hospital, Four Seasons Lodge Long Term Care Home, the North Renfrew Family Health Team and the Deep River Physiotherapy Centre. Feedback is key to ensure that we are both fulfilling the expectations of patients, residents, family members and visitors as well as taking measures to improve the quality of the experience when necessary.

If you have a compliment, comment, suggestion or concern regarding your experience with our organization, we encourage you to please contact us. You can reach out to us, using any of the below contact information:

Click HERE to provide us with feedback via email. 

If you provide your contact information, we strive to acknowledge all feedback within 5 business days of receiving it.

Post discharge follow-up calls

• Post-discharge phone calls are made by a DRDH volunteer or healthcare professional to patients within 24-72 hours of discharge.
• Questions include whether you felt that you were treated with respect and dignity, whether you were prepared for your discharge, and if you would recommend the organization to your family and friends.

Surveys

• Our goal is to provide the best care possible, and we want to hear your feedback on how we are doing. Following your stay, you may receive a Patient Satisfaction survey from an independent research company called National Research Corporation Canada. Your response to our survey will help us to improve the care we provide. Your response is confidential and greatly appreciated.