Position Summary
The Scheduling Supervisor oversees and manages centralized scheduling services to ensure seamless operations and high performance based on key performance indicators. Reporting to the Vice President of People and Chief Human Resources Officer, the Scheduling Coordinator plays an operational role in the development, education, and implementation of standardized business processes. This role requires effective collaboration with operations teams, corporate support departments, and frontline staff, demonstrating a commitment to excellence and accountability.
Position Relationships
Reports to the Vice President of People and Chief Human Resources Officer. Works as a member of the human resources team to ensure co-ordination of scheduling, clerical and materials management functions for the organization. Provides leadership and oversight to the ward clerks to support effective clinical supply management and scheduling across all centralized scheduled departments.
Duties: - Provide leadership and oversight for the centralized scheduling team, ensuring consistent application of scheduling standards and procedures across the organization.
- Monitor the quality and accuracy of schedules, conducting regular audits to ensure compliance with organizational policies, collective agreements, and service-level expectations.
- Develop and implement quality assurance measures to drive continuous improvement in scheduling operations, including timely response to staffing needs, adherence to key performance indicators, and preparing reports.
- Coach and support scheduling staff, fostering a culture of accountability, responsiveness, and excellence in service delivery.
- Serve as the primary escalation point for complex scheduling issues and collaborate with department leaders to ensure timely resolution and resource optimization.
- Lead training and onboarding for scheduling team members, ensuring staff are equipped with the knowledge, tools, and support to perform effectively.
- Collaborate with Human Resources and departmental leadership on workforce planning, staffing models, and scheduling solutions that support operational needs and patient care priorities.
- Other duties may be assigned and may not be limited to the scope of an individual department.
Qualifications: - Diploma in an Office Administration program or equivalent required.
- Minimum of three (3) years of experience in scheduling or workforce management, preferably in a healthcare setting.
- Experience with scheduling implementation and workforce scheduling tools is required.
- Demonstrated experience leading clerical or administrative staff involved in scheduling or related support functions.
- Proficiency in the use and implementation of workforce scheduling systems and tools, with a strong understanding of healthcare scheduling practices, including shift rotations, union rules, and staffing models.
- Experience supporting change management and process improvement initiatives related to scheduling or workforce coordination is considered an asset.
- Experience providing oversight or coordination of materials management support services, including inventory tracking, ordering processes, and supply chain communication.
- Strong ability to prioritize tasks, meet deadlines, and handle multiple demands in high-pressure situations.
- Advanced analytical, problem-solving, and decision-making skills.
- Strong verbal and written communication abilities.
- Proven leadership, interpersonal, and team-building skills.
- Demonstrated proficiency in Microsoft Office products.
- Demonstrate professional demeanor, sound judgement, flexibility, and adaptability.
- Excellent verbal and written communication skills required.
- Exceptional attendance required.
- Adhere to all policies and procedures.
- Must agree to adhere to DRDH standards of behaviour.
- Support and demonstrate the Mission, Vision and Values of Deep River and District Health.
This posting is for an existing vacancy. |