HOSPITAL, FOUR SEASONS LODGE, AND FAMILY HEALTH TEAM RECEIVE HIGHEST RATING IN ACCREDITATION SURVEY
Accreditation Canada has recognized the Deep River and District Hospital team’s clinical and operational performance with its highest rating, Exemplary Standing, for the first time. Accreditation provides health care organizations with an independent, third-party assessment using standards built upon best practices.
At the end of November, two surveyors from Accreditation Canada visited the Deep River and District Hospital, the Four Seasons Lodge Long-Term Care, and the North Renfrew Family Health Team to evaluate nearly 1,800 criteria across all areas of the organization. During an intensive three-day process, the surveyors met with staff, partners, patients/residents and their families, as well as observed care, reviewed charts, and reviewed policies and processes. Accreditation touches the entire organization from front-line staff to the Board of Directors. Of all the criteria that were applicable to the organization, a 99.4% compliance rate was achieved.
In addition to the standards criteria mentioned above, there are 42 Required Organizational Practices (ROPs), which address high risk areas in health care. All 42 ROPs were met, validated by tests for compliance.
“I am extremely proud of everyone for their incredibly hard work to provide health care services that are safe, effective, and of the highest quality”, stated Richard Bedard, President and CEO. “Being Accredited with Exemplary Standing is a real testament to the fact that everyone here makes quality and safety a priority every day in our interactions with patients, residents, and their families”.
“DRDH has made a commitment to continually improving our services”, said Tabitha Kearney, Manager of Quality, Risk and Innovation, who led the Accreditation preparation process. “We voluntarily participate in Accreditation so we can learn what we are doing well, and where improvements are needed”.
“We are proud of the ways in which we are making our organization safer for patients, residents, and staff”, said Janna Hotson, Chief Nursing Executive. “Collaboration and teamwork has lead to vast improvements since our last survey. Accreditation is a quality improvement journey, and our team will continue working to advance quality, safety, and person-centered care”.
The organization looks forward to celebrating this achievement and sharing the full report publically through our website, drdh.org, early in the New Year.