The Deep River and District Hospital (DRDH), Four Seasons Lodge and North Renfrew Family Health Team are pleased to share our 2018-2022 Strategic Plan with the community. The Strategic Plan allows us to act with a clear purpose, and helps us set priorities among competing demands for resources—both human and financial. The plan will keep our organization focused on the future while managing day to day operations that bring our priorities to life.
Our health care system is undergoing constant change and increasing demands that exceed available resources. How we provide care must be a reflection of these changing circumstances. Building on our strong foundation of dedicated and compassionate staff and physicians, we will continue to find innovative and collaborative ways to manage our resources wisely, and at the same time, improve the patient experience.
Patient satisfaction survey results from 2017-2018 place DRDH among the highest in the province, well above the provincial and Champlain LHIN averages. The survey indicates that ninety percent of patients “would recommend” DRDH, compared to the provincial average where only sixty-five percent of people “would recommend” the hospital they visited. Further, DRDH received an “overall rating” score of seventy-five percent, compared to the provincial average of fifty-five percent. Both of these indicators improved in 2017-2018 from the already high scores received the previous year. DRDH aims to build on its successes and continue to administer the wide variety of programs and services that support the needs of our communities.
Encompassing the Hospital, the Four Seasons Lodge and the Family Health Team, we have established a new vision—our shared purpose, and a new mission—our service mandate. Our Strategic Plan is now organized around the four Strategic Directions of people, integration, sustainability and seniors, which will collectively focus and steer the organization’s efforts from 2018-2022. Our core values will continue to guide our decisions and define our actions and interactions with each other, our patients and our communities.
The development of our Strategic Plan included consultation with patients, residents, employees, management, physicians, the Board of Directors and external partner organizations. Surveys were completed by over 290 community members and 50 staff members. In addition, over 70 other individuals participated in either phone or face-to-face meetings to provide their input. The summation of this feedback was combined with analytical information and evaluated by the Board of Directors a two-day planning retreat in June 2018. The development of this Strategic Plan was thorough and involved a collaborative effort - we thank all those who participated.
Our 2018-2022 Strategic Plan sets a dynamic course for Deep River and District Hospital, the Four Seasons Lodge and the North Renfrew Family Health Team, and we look forward to the journey with you.
Click here to view the organization's 2018-2022 Strategic Plan