Planning for the future of care at DRDH was in full swing this past weekend.
Throughout the last month, DRDH has been busy gathering input and ideas to help inform the development of a new strategic plan for 2023-2027. We heard from over 300 individuals during our strategic planning process through focus groups and online surveys, including those who live, work, volunteer, give and receive care at DRDH.
Building on the immensely positive feedback collected, where 97.9% of patients, family, caregivers and residents indicated they are satisfied with the services provided by DRDH, a community meeting was held on June 2, 2023. EnterpriseHealth, who have been supporting facilitation of the strategic planning process this spring, shared what our community had to say about DRDH. Insights collected across all stakeholder groups were shared, including what are seen as DRDH’s current strengths as well as top priorities, opportunities, and challenges for 2023-2027.
When talking about DRDH, our community’s trust and confidence in the organization shone through clearly. Positive themes from across all stakeholders highlighted DRDH’s strong sense of community, friendly atmosphere, essential local role, and caring healthcare team.
Underpinning the remarkable 97.9% satisfaction rate among respondents is the dedication and compassion of DRDH team members, which was emphasized as a strong foundation for the organization as it grows into the future. Additional strengths noted include DRDH’s local focus, quality of care, welcoming culture, and great existing partnerships.
Amongst all the groups surveyed, recruitment and retention of our healthcare workforce to operate the future 96-bed Long-Term Care Home and other services was seen as a top priority for the organization over the coming years. Also stressed was the importance of maintaining DRDH’s current sense of community and tight-knit workplace as the organization grows. Access to care and services was also highlighted as a challenge, especially for those without a primary care provider.
David Cox, DRDH Board Chair, expressed thanks to everyone who took the time to provide their valuable insight throughout the engagement process. “We appreciate your engagement and feedback during this tremendously exciting time for DRDH, as it will support our Board of Directors in shaping the strategic direction of the organization over the next five years. Every person’s voice and participation is integral in developing our priorities and setting our goals and objectives for the organization’s future, and it has been vitally important that we hear from all of our stakeholders as we look ahead to best serve our patients, residents, and community”.
“Using what we have learned from our stakeholders, the DRDH Board of Directors will now embark on laying the roadmap for the organization over the next five years”.
The Board of Directors looks forward to sharing the 2023-2027 Strategic Plan this fall.
Pictured here is the Deep River and District Hospital’s Community Meeting on June 2, 2023. At the meeting, progress on DRDH’s previous Strategic Plan as well as feedback collected to inform the new 2023-2027 Strategic Plan was shared with our community.