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Please note that due to the ongoing COVID-19 pandemic that our clinic will be doing things differently to help contain the spread of COVID-19 and keep our patients safe. Our goal is to minimize potential exposure to as many people as possible, while freeing up resources to attend to those who require urgent care.
Effective Immediately:
We are no longer booking new appointments for routine or non-urgent visits:
This includes physical, preventative care visits, pap tests, prescription renewals, sick notes, test result follow up.
- Prescription renewals: please contact your pharmacy to extend your renewals. If this is not possible please have them fax a request to our office.
- Sick notes: please note the government introduced legislation whereby your employer cannot ask for a doctor’s note if you missed work due to COVID-19 (back dates to January 25, 2020)
If you have an appointment scheduled currently, you will be contacted to cancel or amend this appointment to a virtual appointment.
- If from your virtual appointment it is decided that you will require an in person visit this will be arranged at the time of the virtual appointment
General Information:
If you are over the age of 70, Renfrew County Public Health is now advising that you self-isolate and monitor yourself for symptoms. Please call the office if you develop any symptoms and we will help to direct you further.
In order to help reduce the spread of the virus, we ask for your help. If you have respiratory symptoms (cough, fever, chills, body aches and pains, shortness of breath), have travelled outside of the country or have had contact with someone with respiratory symptoms and travel, we ask that you STAY HOME and self isolate. For information and general inquiries about COVID-19, please refer to the Renfrew County and District Health Unit website (www.rcdhu.com). You can also call the Renfrew County District Health Unit at (613) 735-8654 x 577, or Telehealth Ontario at 1-866-797-0000 for further direction if you are concerned about COVID-19. These organizations are experiencing higher that normal volumes of calls so please be patient with them. You can also call the North Renfrew Family Health Team (during business hours) at 613-584-1037 for further direction we will also be monitoring emails during business hours.
PLEASE NOTE THAT OUR OFFICE IS NOT EQUIPPED TO TEST FOR COVID-19
DO NOT ATTEND OUR OFFICE WITHOUT INSTRUCTION
ALL APPOINTMENTS WILL BE BOOKED BY CALLING OR EMAILING OUR OFFICE STAFF
As a community, our responsibility at this time is to minimize the virus spread and the impending impact on our healthcare system. If possible, we ask you to delay your elective medical appointments to a later date. We also ask that you do not attend the EMERGENCY ROOM unless it is a clear EMERGENCY.
In regard to your greater social obligations, we urge you to wash your hands and just stay home. Please reconsider attending large public venues, events and travelling. The more successful we are at social distancing, the best chance we have at minimizing the impact of this virus.
Thank you for your patience and understanding as we endeavor to continue to deliver health care the safest way possible. These changes will be regularly assessed and updated accordingly.
Yours truly,
North Renfrew Family Health Team Staff
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