DRDH Earns Stellar Patient and Resident Satisfaction Scores


Patient and Resident Satisfaction collage


Deep River and District Health (DRDH) is pleased to announce exceptional levels of patient and resident satisfaction across all areas, underscoring our unwavering commitment to caring for every person like a loved one. This achievement reflects the dedication of our entire DRDH team, including the Deep River and District Hospital, the Four Seasons Lodge Long-Term Care Home, and the North Renfrew Family Health Team (NRFHT).

Patients and residents consistently express satisfaction with the exceptional care they receive, with the incredibly positive feedback received over the past year marking a significant accomplishment for Deep River and District Health.

The Four Seasons Lodge Long-Term Care Home achieved an impressive 77% overall satisfaction rate from residents and families in the 2023 survey, showcasing positive trends across all areas. Notably, a remarkable 95% satisfaction rate was reported for the respect and responsiveness of our direct care team members. Residents of the home also praised the dietary team with an 86% satisfaction rate for the delicious daily meals and special occasion spreads they provide. The survey was completed by 100% of Four Seasons Lodge residents and their families, who reported clearly in their feedback how important the care and services provided are in improving their comfort and daily life.

The North Renfrew Family Health Team’s dedication to person-centered care was highlighted by patients in their 2023 annual survey, with 91% having felt involvement in treatment decisions. Furthermore, 98% of patients reported comfort in discussing health concerns with their providers, reflecting the exceptional level of care provided by our collaborative team. Positive feedback continued with 80% of patients reporting the ability to secure appointments on the day they desired, as well as a willingness to recommend the NRFHT to others. 

The recent digital patient experience survey launched for the Deep River and District Hospital’s Medical Inpatient Unit and Emergency Department also garnered remarkable responses. In the Medical Inpatient Unit, DRDH team members received praise for their professionalism and clear communication, as 100% of patients reported satisfaction in the team’s responsiveness to their needs as well as communication with nursing team members. DRDH’s dedication to patient safety was also consistently noted by patients, with 100% sharing they received information about medications being provided to them and their potential side effects.

Patients in the Emergency Department also highlighted the person-centered care they received, as 93% felt they were treated with courtesy and respect, over 90% felt listened to carefully, and 96% were satisfied with the amount of time spent by nursing and physicians during their visit. These impressive results emphasize the exceptional quality of care and service that Emergency Department team provides during patients' most vulnerable moments.

“I am delighted to see the exceptional levels of satisfaction reflected in these recent survey results,” said Janice Bunge, community member and co-Chair of DRDH’s Patient and Family Advisory Council. “These results emphasize DRDH’s commitment to caring for each individual like a loved one, and our Patient and Family Advisory Council is pleased to hear from patients and residents about the overwhelmingly positive experiences they have had at DRDH.”

David Cox, DRDH Board Chair, expressed the Board's admiration for the consistently positive feedback received. "Excellent feedback results such as these take unwavering commitment to those cared for by the entire DRDH team."

Janna Hotson, DRDH President and CEO, shared her pride in these stellar results, stating, "These remarkable results serve as a powerful reminder of the positive impact our organization has on the health and well-being of our community, and the difference it makes in the lives of our patients and residents."

Deep River and District Health values feedback from patients and residents as a means to continuously improve and ensure the delivery of an excellent, compassionate care experience, every time.